Policy date
Effective October 22, 2026.
Who can make a request
Online medication requests are for current Veritas patients. Choose the medication and options discussed with your clinician. A request cannot create a new prescription or change your treatment without the appropriate clinical review. If you are new to Veritas, request a consultation instead.
Review and authorize the total
The checkout review shows medication selections and the total, including any shipping shown. Check these details and your delivery address before authorizing the payment. Card details are entered through STAX-hosted payment fields.
You pay the reviewed total at checkout. Veritas then reviews the request before arranging fulfillment. A payment confirmation is not a clinical approval, a new prescription or confirmation that medication has shipped. This payment authorization is for the order shown; it does not authorize a new recurring payment plan.
If a payment result is uncertain, check its status or call the clinic before paying again.
Changes, cancellations and payment concerns
Call 720-450-1690 promptly if you need to change or cancel a request, correct an address, or question a charge. Have your request reference available if you received one. Changes may no longer be possible once a pharmacy has dispensed medication or a shipment is on its way.
If a request cannot be approved or fulfilled, contact the clinic to resolve the request and any associated payment. The appropriate payment correction or refund depends on what happened and the status of the request; ask the clinic to explain the next steps before placing a replacement order.
If an item is incorrect, damaged or missing, contact the clinic promptly. Do not send medication back without instructions. Medication returns are different from corrections for billing mistakes, incorrect items or other order problems. Nothing on this page limits your rights under applicable law.
Delivery and clinical questions
Enter an address where you can receive the order. An address entered for delivery does not itself change your clinical record or establish that treatment can be provided in that location. Ask the clinic about delivery or prescribing questions before ordering.
Keep symptoms, lab results and medical-history questions in your conversation with the clinic. Use emergency services for urgent medical concerns; the request form is not monitored as an emergency service.
Call 720-450-1690 or email james@veritasmensclinic.com. You can also write to Veritas Men’s Clinic LLC, 165 S. Union Blvd., Suite 480, Lakewood, CO 80228.